Executive Summary

Louisiana Community and Technical College System Strategic Plan for Quality Improvement 2002-03 to 2006-07 Executive Summary

MISSION
VISION
COMMITMENTS
CORE VALUES
KEY CUSTOMERS AND STAKEHOLDERS

STRATEGIC GOALS AND PRIORITIES
(Click below to view the Goal)
Goal 1. Student Access and Success
Goal 2. Educational Programs and Services
Goal 3. Student Development and Satisfaction
Goal 4. Cultural, Economic and Educational Diversity
Goal 5. Economic/Workforce Development
Goal 6. Partnerships
Goal 7. Technology and Distance Education
Goal 8. College Personnel
Goal 9. Fiscal/Physical Resources
Goal 10. Institutional Effectiveness
Projected Outcomes
Contact your local Community & Technical Colleges

PERFORMANCE INDICATORS
PERFORMANCE INDICATORS for the System

Goal 1. Student Access and Success
Provide the citizens of Louisiana with appropriate education, training and student services at moderate cost, convenient times and accessible locations to increase their success in certificate, diploma, associate or baccalaureate studies or in the State's workforce.

Priorities to Achieve Goal:

•  Expand marketing strategies to increase enrollment in programs where employment and advanced education opportunities are high
  
•  Offer adult literacy and basic skills instruction in reading, writing, and mathematics at System colleges and in partnership with other educational organizations
  
•  Improve techniques to enroll first-generation college students and individuals with disabilities. *Provide convenient telephone and on-line registration
  
•  Increase the number of sites and times for classes
  
•  Strengthen pre-college course developmental and remedial programs
  
•  Find innovative ways to improve class placement, delivery of instruction and program completion
  
•  Expand high school/college dual enrollment classes with public and private secondary schools
  
•  Maintain articulation and transfer agreements between the System's colleges and other colleges and universities
  
•  Improve the transfer rate of associate degrees and courses to other colleges and universities
  
•  Increase the number of qualified graduates entering the workforce

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Goal 2. Educational Programs and Services
Develop responsive, innovative education, training, and learning resource programs that prepare Louisiana citizens for immediate employment, transfer to four-year colleges or universities, or opportunities for lifelong learning.

Priorities to Achieve Goal:

•  Strengthen the diploma and certificate curriculum to improve student preparation for transition to associate degree programs
  
•  Strengthen the associate degree curriculum to improve student preparation for transfer to baccalaureate institutions
  
•  Explore new degree, certificate, and short-term program development to address emerging technologies and labor market demands
  
•  Develop technical or career programs having multiple points of entry and exit
  
•  Respond to industry needs by structuring relevant technical education and training curricula
  
•  Incorporate workplace skill competency instruction in both academic and technical programs
  
•  Pursue innovative approaches to align teaching techniques with student learning styles
  
•  Provide library, laboratory, and information technology resources to support teaching and learning
  
•  Offer lifelong learning/continuing education opportunities

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Goal 3. Student Development and Satisfaction:
Offer student services programs to motivate Louisiana citizens to maximize their potential for learning through goal attainment; healthy competitiveness; and the development of teamwork, leadership, critical thinking, problem solving, and citizenship skills

Priorities to Achieve Goal:

•  Provide highly effective student academic, career, and personal counseling services
  
•  Maintain an effective student financial aid program
  
•  Expand student tracking, mentoring, tutoring, and other intervention activities to remove barriers to student access and success built upon responsible student actions
  
•  Develop and support student life activities on each campus that contribute to cultural, social, moral, intellectual, and physical development of students
  
•  Provide a healthful, safe, and secure environment at each campus community
  
•  Assist students in identifying, applying, and enrolling at the associate and baccalaureate institution of their choice
  
•  Strengthen college-based job search, referral, and placement follow-up for students and employers

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Goal 4. Cultural, Economic and Educational Diversity
Create campus environments that encourage better-quality learning experiences that reinforce the value of cultural and economic diversity, mutual respect, and each person's ability to become a more productive Louisiana citizen.

Priorities to Achieve Goal:

•  Provide postsecondary and adult students with diverse backgrounds the opportunity to achieve their highest educational goals
  
•  Inform Louisiana citizens of the means by which education and training can reduce unemployment and poverty
  
•  Promote appreciation for, and understanding of, the cultural, economic, and educational diversities among students, faculty, staff, and administrators
  
•  Expand community outreach efforts to recruit minority under-represented or diverse students and members of other under-represented populations

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Goal 5. Economic/Workforce Development
Supply Louisiana's business and industry with a well-educated, highly skilled workforce capable of improving the State's competitive advantage within the United States and throughout the global economy.

Priorities to Achieve Goal:

•  Organize professional and industry advisory committees at each college to assist in planning new workforce development programs or improving existing programs
  
•  Work with the Louisiana Economic Development Council to provide responsive, flexible, adaptable, and innovative training and retraining programs for the State's workforce
  
•  Collaborate with high schools to strengthen pre-college applied science and technology programs
  
•  Develop partnerships at each college to align technical education programs with the skills needs of business and industry, government, and other employment organizations
  
•  Provide current and future employees with instruction to upgrade their basic job skills and knowledge of reading comprehension and composition, writing, mathematics, and computer usage speaking

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Goal 6. Partnerships
Strengthen mutually beneficial partnerships with secondary education and universities, business and industry, government agencies, economic development entities, and community-based organizations that leverage resources to expand educational opportunities for current and future students

Priorities to Achieve Goal:

•  Maintain strong, positive working relationships with the legislature and government agencies to enable the System to provide updates on member colleges and initiatives
  
•  Motivate college personnel to become active representatives in local business organizations, chambers of commerce, economic agencies, and other group advocates for economic, education, and community development
  
•  Work with public and private secondary and postsecondary institutions to promote a seamless pipeline of instruction for K-16 students
  
•  Publicize the impact of the System's education and training programs on Louisiana's citizens and the State economy

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Goal 7. Technology and Distance Education
Make effective use of new and emerging technology to improve teaching and learning in the Systems' classrooms, laboratories, and telecommunication networks

Priorities to Achieve Goal:

•  Incorporate the use of technological advances into college business and operational systems to support teaching and learning
  
•  Provide students with hands-on opportunities to use technology that they will apply in everyday life and future occupations
  
•  Extend anytime, anywhere student-learning options through the electronic delivery of classes and programs
  
•  Furnish students and faculty with Internet access to libraries and other learning resources
  
•  Partner with Louisiana and national corporations to assist in providing industry specific, state-of-the art technology for learning

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Goal 8. College Personnel
Recruit and retain exemplary faculty, staff, and administrators through continuous professional development.

Priorities to Achieve Goal:

•  Strengthen the working environment to attract and retain the most talented and best-qualified faculty and staff
  
•  Maintain a faculty/staff development program to renew their training, skills, and enthusiasm in order to creatively meet the changing needs of students
  
•  Provide opportunities for faculty and staff to upgrade their skills in the use of new and emerging technology
  
•  Strengthen the preparation of faculty who teach transfer courses

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Goal 9. Fiscal/Physical Resources
Acquire sufficient funding for capital and operational expenses to support the mission of the Louisiana Community and Technical College System.

Priorities to Achieve Goal:

•  Pursue an equitable per-student share of the funds appropriated for higher education in Louisiana
  
•  Obtain funding to implement the System's Capital Improvement Plan for new construction, renovation, and maintenance of campus facilities
  
•  Maintain campus physical environments that contribute to an atmosphere for effective teaching and learning
  
•  Secure funding for state-of-the-art equipment and technology to educate, train, and retrain Louisiana's business and industry workforce
  
•  Aggressively pursue grants and contracts from state, federal, and private funding sources
  
•  Identify external funding sources for student scholarships
  
•  Support the organization of individual college foundations

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Goal 10. Institutional Effectiveness
Demonstrate the effectiveness of programs, services, and operations in the Louisiana Community and Technical College System for continuous quality improvement and accountability to Louisiana's elected officials, businesses and industries, and its citizens.

Priorities to Achieve Goal:

•  Provide exceptional, personalized customer service that distinguishes System Colleges from other institutions of higher education
  
•  Achieve accountability by focusing on System output measures for enrollment, retention, program completion, and graduate success
  
•  Demonstrate System effectiveness through attainment of Louisiana's Vision 2020 goals set by the Board of Regents, Board of Supervisors of the Louisiana Community and Technical College System, and the State's Master Plan for Economic Development
  
•  Develop and monitor performance indicators and benchmarks to measure the effectiveness of programs, services, and operations
  
•  Require each college to meet or exceed accreditation standards set by the Southern Association of Colleges and Schools

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Projected Outcomes

LCTCS will measure and demonstrate continuous quality improvement in the following key indicators:

•  Growth in Enrollment
  
•  Culture and Gender Diversity
  
•  Progress of Basic Skills Students
  
•  Developmental Studies Pass Rates
  
•  Student Attainment of General Education Competencies
  
•  Distance Education Course Enrollment
  
•  Student Retention
  
•  Number of Degree/Program Completions
  
•  Student Satisfaction
  
•  Licensure and Certification Pass Rates
  
•  Success Rate of Student Transfer into Baccalaureate Programs
  
•  Number of Graduates Entering Workforce
  
•  Employer Satisfaction with Graduates Effectiveness of Workforce Training and Development Programs
  
•  Faculty and Staff Satisfaction
  
•  Percent of Budget Allocated to Instruction
  
•  External Resource Development
  
•  State Funding Level

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